Harpswood Privacy Policy
Introduction
At Harpswood ("we", "our", "us"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use and protect any personal information that you provide to us when you use our website, harpswood.com.
We act as a data controller under the UK General Data Protection Regulation (UK GDPR), which means we determine the purposes and means of processing your personal data.
What information we collect
We may collect and process the following types of personal data:
Contact details: such as your name, email address, phone number, and company name when you submit a form or contact us.
Technical data: such as IP address, browser type, and operating system when you browse our website.
Usage data: including information about how you use our website, pages visited, and interactions with our content.
Cookies and tracking technologies: we use cookies and similar tools to improve your experience on our website, analyse traffic, and understand how you interact with our content.
How we use your information
We use the personal data we collect for the following purposes:
To respond to your enquiries and provide customer support.
To improve our website, services, and user experience.
To send you marketing communications (only where you have opted in).
To comply with legal or regulatory obligations.
Legal basis for processing
We rely on the following legal bases under the UK GDPR:
Consent: where you have given clear permission for us to process your data.
Contractual necessity: to provide you with information or services you have requested.
Legitimate interests: for business purposes such as website analytics and improving our services, provided these do not override your rights.
Data sharing
We do not sell your data. We may share your personal data with:
Trusted third-party service providers who help us operate our website and deliver our services (e.g. hosting providers, analytics platforms).
Regulatory authorities or law enforcement, where required by law.
International transfers
Some of our third-party providers may process your data outside the UK. Where this happens, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the UK Information Commissioner’s Office (ICO).
Data retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or to comply with legal, accounting, or reporting requirements.
Your rights
Under the UK GDPR, you have rights including:
The right to access the personal data we hold about you.
The right to correct or update inaccurate data.
The right to request deletion of your data.
The right to object to or restrict how we process your data.
The right to withdraw consent at any time.
To exercise any of these rights, please contact us at hello@harpswood.com.
Security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, use, or disclosure.
Links to other websites
Our website may contain links to other websites. We are not responsible for the content or privacy practices of those sites.
Changes to this policy
We may update this policy from time to time. Please review this page periodically to stay informed. This policy was last updated on 22 August, 2025.
Contact us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:
Harpswood
81 Rivington Street, London EC2A 3AY
+44 20 2815 4414
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.